Frequently Asked Questions
Frequently Asked Questions
How can I contact Bonavita?
Please visit our contact page for support.
What is the Bonavita Warranty Policy?
1 Year
What is covered by the warranty?
- Full replacement when item breaks (Glass carafes not covered unless broken upon arrival; proof required).
- Replacement parts when available.
How does a customer submit a warranty claim?
Please check out the Bonavita warranty page.
Common Brewer Issues
- Brewer stops mid-cycle: Ensure it's not in pre-infusion mode. If issues persist, visit the warranty page.
- Brewer takes longer than usual: Descale your brewer.
- Grounds in coffee: Use a taller filter.
- Water leaking from bottom: Visit the warranty page.
- Thermal carafe leaks: Vacuum seal is likely damaged, visit warranty page.
Why is brewing taking longer than the recommended 6 minutes?
Your geographic area may affect brew time due to voltage differences. Lower voltage results in slower brewing. Descale your brewer if voltage is not an issue.
Why is the coffee not hot?
Bonavita brewers maintain 195-205°F during brewing, but coffee cools upon contact with air. Brewing at high elevations or smaller batches may reduce temperature.
How often should I descale my Bonavita brewer?
Descale at least every 100 uses, or more frequently with hard water. Use a biodegradable, phosphate-free coffee machine descaler.
Which filters do I need?
- 1900 Series – 8-12 Cup Flat Bottom Paper Filters or Reusable Flat Bottom Filter
- BV01002US, BV1500TS, BV1900TS-220V – #4 Coffee Filter Paper Cone or Reusable Cone Filter
Is the plastic BPA-Free?
Yes, all plastic components are BPA-Free.
Common Kettle Issues
- Kettle leaking near switch: Avoid overfilling. If persists, contact us.
- Variable temperature kettle not recalling temperature: Older models lack memory. Contact us for replacement.
- Kettle display showing HI ERR: High altitude can cause this; if not, the kettle may be defective.
